Refund policy

Returns Policy for Fajas Divas:

At Fajas Divas, we strive to ensure the complete satisfaction of our customers. If for any reason you are not completely satisfied with your purchase, we accept returns according to the following guidelines:

1. **Return Period**:
   - You have a period of 30 days from the date of receipt to return any product that does not meet your expectations.

2. **Product Condition**:
   - Products must be in their original condition, unused, and with all tags intact. Any returned item showing signs of use, damage, or alteration will not be eligible for a refund or exchange.

3. **Return Process**:
   - To initiate the return process, please contact our customer service team via [email/phone/online form]. We will provide you with detailed instructions on how to proceed with your return.

4. **Shipping Costs**:
   - Return shipping costs are the responsibility of the customer unless the return is the result of an error on the part of Fajas Divas (e.g., incorrect or defective product).

5. **Refund or Exchange**:
   - Once we receive and verify the condition of the returned product, we will process your refund to the original payment method used for the purchase. If you prefer an exchange of the product, we will be happy to assist you in selecting an alternative item of equal value.

6. **Exceptions**:
   - Some products, such as intimate apparel, may not be eligible for return due to hygiene reasons unless they are unopened and in their original undamaged packaging.

7. **Contact**:
   - If you have any questions or need additional assistance regarding your return, please do not hesitate to contact our customer service team.

This returns policy applies only to purchases made through our official website. For purchases made in physical stores or other distributors, please refer to their respective returns policy.

We are committed to making every effort to ensure that your shopping experience with Fajas Divas is satisfactory and hassle-free. We appreciate your trust in us and look forward to serving you again in the future.

Last updated: June 06, 2024